Privacy Policy

Introduction

Neurapath is committed to protecting the privacy and security of personal data collected through our website and service delivery. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about our data handling practices, please contact us at [email protected].

Data Controller Information

The data controller responsible for your personal information is Neurapath, located at 53 Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia. For data protection inquiries, contact [email protected].

Information We Collect

We collect personal data that you voluntarily provide when using our website or engaging our services. The types of information we may collect include:

• Contact information including name, email address, phone number, and business address
• Company information including organization name, industry, and technical environment details
• Communication records including inquiry forms, email correspondence, and consultation notes
• Technical information including IP address, browser type, device information, and website usage data collected through cookies
• Professional information relevant to service delivery including system architecture details and integration requirements

How We Collect Data

Personal data is collected through the following methods:

• Contact forms and inquiry submissions on our website
• Email communications and phone consultations
• Service engagement documents and project communications
• Cookies and similar technologies for website analytics and functionality
• Information provided during assessment and integration projects

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you voluntarily provide information through contact forms or service inquiries
• Contract Performance: To deliver services you have engaged us to provide
• Legitimate Interest: To respond to inquiries, improve our services, and maintain business records
• Legal Compliance: To meet regulatory requirements and legal obligations

How We Use Your Data

Personal information is used for the following purposes:

• Responding to inquiries and providing information about our services
• Delivering AI integration services including assessments, implementations, and documentation
• Communicating about projects, service updates, and technical matters
• Processing invoices and maintaining business records
• Improving our website and service offerings through analytics
• Complying with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell personal data to third parties. We may share information with:

• Service providers who assist with business operations including hosting, analytics, and communication tools
• Professional advisors including legal and accounting services
• Regulatory authorities when required by law
• Subcontractors who assist with service delivery, subject to confidentiality agreements

All third parties are required to maintain appropriate security measures and use personal data only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Security measures include:

• Secure data transmission using encryption protocols
• Access controls limiting data access to authorized personnel
• Regular security assessments and monitoring
• Secure data storage with backup procedures
• Staff training on data protection and security practices

While we take reasonable precautions, no data transmission over the internet can be considered completely secure. We cannot guarantee absolute security of information transmitted to our website.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention periods include:

• Inquiry data: Retained for 2 years from last contact
• Service engagement data: Retained for duration of project plus 7 years for business records
• Marketing communications: Retained until consent is withdrawn
• Website analytics data: Retained for 24 months

After retention periods expire, personal data is securely deleted or anonymized.

Cookies and Tracking

Our website uses cookies and similar technologies for functionality and analytics. For detailed information about our use of cookies, please refer to our Cookie Policy.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and other applicable regulations, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact [email protected]. We will respond to requests within 21 days as required by PDPA.

International Data Transfers

Your personal data is primarily stored and processed in Malaysia. If data is transferred outside Malaysia, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

Children's Privacy

Our services are intended for business use and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us at [email protected]. We will investigate and respond to your concerns.

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your data protection rights have been violated.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact: